Was Mark Lawrenson right to stand up this morning and say he thought the racism penalty bestowed on Suarez was ‘somewhat harsh’? Surely as a BBC pundit this is verging on the Jonathon Ross, Ron Atkinson debacles? When will high profile figures learn how important communication is? We say to our clients all the time that [...]

Google has now made its social networking site Google+ available to everyone following a 12 week invitation-only trial. With an estimated 20 million members already, Google+ has undoubtedly been quicker off the mark than Facebook was, but I can’t help thinking that the old ‘tortoise and hare’ adage might ring true in this case. Google [...]

Facebook’s main aim is to attract one billion users worldwide but with numbers already nearing 700 million, the social networking site is said to have suffered a second slump in users during May 2011. In January, Facebook saw its first drop in UK users since July 2006, as numbers fell 5% from 8.9 million in [...]

Last month we ran a short survey about what communication channels businesses were using more or less of compared to last year. The results showed a shift towards electronic media such as email, social media and web. It also indicated that most other channels were being utilised at about the same level or even slightly [...]

Joining InTouch in 2001 changed my life. It enabled me to give up a 4 hour a day commute into Covent Garden from Banbury and enjoy a 20 minute a day one through beautiful countryside. And to be able to work at the same standard with some of the UKs top brands was an unbelievable [...]

How far would you push the truth to ensure you maximised profitability? I’ve been struck recently by a number of things which have made me more cynical. I was listening to the radio this weekend and was fascinated to learn after all the hype about plastic carrier bags that, in fact, you need to use [...]

At the risk of sounding like a grumpy old man, I am concerned that the media must take responsibility for some of the lack of consumer optimism. Why do they feel the need to constantly tell us we will all be much worse off as a result of the VAT rise. Yes the rise is [...]

I have been in this industry for over 25 years now and I still love and loath the pitch process in equal measure. I recognise clients have a requirement to assess the range of agencies out there and to understand how they can react under time pressure. My loathing is that truly successful client agency [...]

It surprises me that this recent story, of the government seeking to measure the happiness of the nation beyond measures of wealth, has not attracted more wisdom or wit or mirth than it has. Part of me wants to laugh my head off (even the announcement has caused an instant surge in my general sense [...]

There is no business like politics for using PR. And earlier this week on the Today program on Radio 4, I wondered if there was a PR story which was a copy of another story – the basic idea seems to be that by focusing on a family issue, it can be hijacked.  Whenever I [...]